The conventional technical service

Will send experienced engineers to the scene for technical maintenance and consulting, periodic product and supply system aiwedo companies provide routine inspection, testing and cleaning work, preventive maintenance.

Hotline service

AIWEDO Co., Ltd. set up the domestic customer service hotline telephone and fax, and will assign an experienced engineer on standby to provide emergency support for users, free of charge to answer customer questions. For oversea client, we prefer contact via email and whatsapp or other IM we specific.

Troubleshooting

If the system has serious fault, AIWEDO Co., Ltd. will be within the specified time to the scene to solve the assigned engineer.

System maintenance

Once the customer fails to be processed immediately, if the customer is allowed, can call for troubleshooting, telephone is not excluded, please contact through the written feedback, timely diagnosis and troubleshooting, with the most rapid, efficient, fast way for customer service.

The latest technical information

Will be regularly published the latest technical information, the user can timely according to the needs of business development, product to your company’s use of the latest technology service and supply system.

After sale service element

1 telephone support service
There is no limit to the number of the system, as long as you have problems, please call our customer service hotline, for abroad client, please send us email and we will reply ASAP;

2 quick on-site service
When your product was confirmed to be a hardware failure and havn’t exceed the warranties limit, the scene of our engineers will immediately reply your feedback via email.

3 the regular exchange of visits
We believe that this link is not taken before, but it is very important. That said, there are several reasons:
Some of the problems are of potential, if detected early, will greatly prolong the time of failure free operation system;
Some of the problems are very small, often overlooked, we will according to our experience, put forward the corresponding suggestion;
Sometimes the product and supply system has no obvious fault, but the performance is not ideal, we will propose a system configuration improvement or expansion program, for your reference.

4 based on the above reasons, we will be appointed with the user access communication system, at the same time for the user to send the following contents:
Products and supply system and peripheral equipment routine inspection
The introduction of new products with the industry dynamic information
Lessons from other users